Quality Assurance

Total Quality Management Program: at Austenite

“Quality is a journey, which has milestones rather than a destination”

At Austenite, we believe that quality is the hallmark of world class businesses. In order to strengthen the processes and make the organisation a process driven organisation, Austenite plans to work conforming to international quality system standards of ISO 9000 series of Quality System. The various activities undertaken to meet customer needs are getting covered under this internationally accepted standard. This covers Software Development under various platforms and Data Processing & Conversion. It also involves the supporting activities, which results in efficient utilisation of resources and ultimately results in meeting the customer needs in all aspects.

We consider managing a quality company is more than just implementing a quality system consisting of a set of techniques that meet international standards; it’s the creation of a quality culture that permeates the entire organisation. It’s our company management’s continuing concern to follow these cultural characteristics.

Dedication to Customer Satisfaction

At Austenite, we believe that quality is all about customer satisfaction. Producing a quality product is an important part of ensuring customer satisfaction, but it is equally vital to give the same attention to customer care. This includes:

• Putting enough effort into understanding customer’s requirements, both for the product and it’s support;
• Drawing up contract that reflects these requirements;
• Providing after-sales to match customer’s requirements or expectations;

Emphasis on Continuous Improvement

We are a ‘learning organisation’ that constantly draws on the resources and experience of all it’s staff to improve quality, reduce cost and respond faster to customer’s need.

Communication and Team Work

At Austenite, we see our organisation as a network of units supplying products and services to each other to enable the organisation as a whole to satisfy customer requirements.

Empowering Employees

At Austenite, we select the right staff for the job in the first place and we provide our staff with the resources and training they need to give their best. This motivates our staff and generates a commitment to excellence and continuous improvement. Our top management team try their best to delegate authority and decision making power to the appropriate level, where they can be exercised most effectively to respond promptly to customer’s needs.

Commitment by Top Management

At Austenite, while all managers and staff own and take responsibility for day-to-day quality issues within their control, the quality endeavour is supported, endorsed and enforced from the top, as part of our company culture.

Please contact us ,if you are interested to do business with us or need any kind of information.