Call Center

Overview

A call center is a central location for high dimensions calls where customers' and other telephone calls are handled by an organization, people, and computers. Call centers route calls to the suitable mediator or operator. A customer phone function that fields inward service and help desires and may perform outgoing marketing and telemarketing activities.

Austenite Engineers provides Call Center and Offshore Call Center in India. We manage customer care services, technical support, data conversion, collections, telesales, transaction processing and many more accompaniments.

Call Center Management

Call Center management is progressively more important proficiency as the use of call centers becomes a popular technique of centralizing information services, reforming order taking and providing valuable customer support. A call center is operated by a company or organizations to administer incoming product support or information inquiries from consumers. Many organizations rely on their call centers as a way to present fast and cost-effective customer service.

At present, in this very competitive and open market world call center you need a very good knowledge management with a huge range of practical tools and approaches for meeting these challenges. The skills compulsory to successfully set-up and supervise a call center take in all from staff recruitment, personnel management, to technical understanding of the options available, and the all important customer relationship management.

Call Center Technical Positions

We are strong in both management and technical areas. We also offer a well-built and various career paths for customer service representatives working in the call center. Our employment opportunities are as below:

  • Information Technology
  • Team Leader
  • Process Specialists
  • Quality Monitoring
  • Workforce Scheduling
  • Human Resources

There are many ways you choose to reach your customers, through traditional call centre inbound, outbound activity or by technically advanced internet based contacts, Austenite Call Center with its track record in the development of a complete turnkey customer relationship program to achive the results you need and expect.

Austnite’s Customer Relationship Program uses combination of people, processes, and latest technology in every area of business that reaches the customer; namely, tele-marketing, telesales, and tele-support. As successful business focuses on the following elements in their relationships with their customers.

  • Customer Acquisition
  • Customer Care
  • Customer Growth

Just acquiring new customers is not enough to maintain a good business. In modern competitive marketplace, the true value comes from the care, retention and growth of those acquired customers.

Austenite is focused to deliver lower costs, increased operational efficiency, improved customer experience, greater return on investment and significant quality improvements by providing the highest quality outsourced customer relationship management in the teleservices industry.

Austenite Engineers’ Call Center was incorporated in 2004 for providing e-business solutions across the globe. At our Call Center we are equipped to undertake telemarketing campaigns and technical support services with team strength of more than 50 people, who are qualified to provide quality service to its international clients. The call center services on 24X7 basis inbound and outbound calls in a client server environment with Computer Telephony Integration (CTI) and unified messaging enabling us to handle all types of calls – voice, fax, e-mails, chat etc.

Values

  • Live by the customers
  • Entrepreneurial spirit
  • Respect for people
  • Passion and Excellency
  • Integrity and openness
  • Management by facts & data
  • Cost effectiveness

Austenite Engineers ensures extraordinary client knowledge through world-class talent, well-built management focus, committed business units and a strong financial policy.

For any enquiries please feel free to contact us