BPO Services
Business Process Outsourcing Services
Business process outsourcing (BPO) is the delegation of many back-office functions to an external vendor giving them the responsibility to manage the selected process based on defined and measurable performance criteria. As businesses around the world are struggling to improve the quality of their processes due to shortage of skilled labour, competition and speed imposed by economic globalisation - business process outsourcing has become essential.
The business process outsourcing market is expected to touch $1 trillion by 2006, registering a compounded annual growth rate of 9 per cent, with the United States accounting for 60 per cent of the global BPO market spending, according to an Assocham-IDC report. While many European and Asian countries provide BPO services, India remains as the undisputed leader in terms of offshore centres according to a report by Gartner. Low labour costs, a large and highly skilled English speaking workforce, deepest industry experience, massive communication infrastructure and the brand equity built by the software services sector are compelling reasons for choosing India as the BPO destination.
Austenite, a BPO consulting and service provider company based in India, provides effective and high quality BPO Services to its clients. We, at Austenite, offer a seamless delivery of services from our offshore state-of-the-art service centres in India, while our UK, US based consultants work as a bridge between us and our clients. Our BPO outsourcing services help mitigate the risks and secure benefits through a structured approach.
Austenite offers a full spectrum of BPO services:
- Data Entry Services
- Data Processing / Data Conversion Services
- Financial Services
- HR Services
- CAD Services
- Animation Services
Offshore BPO Services: Why Austenite?
Some of the significant benefits of working with us include:
1. Highly skilled People: Our main asset is our people, who are trained, experienced and highly skilled at their job. Many of our managers are graduates from some of the finest UK and USA universities. Austenite's offshore consultants, based in UK, US can also help you in the outsourcing process and can act as a bridge between you and Austenite for seamless integration with your system.
2. State-of-the-Art Infrastructure: All our development centres are equipped with modern computer systems (PIV and Athlon XP) interconnected with LAN; power back up with UPS system, own (P1V Dual Processor) File Servers; Web Server co-located in Fast, Reliable UK based server; fast internet connection and all other accessories like printers, scanners, plotter, CD/DVD writer, ZIP drive. We offer fast communication through FTP, Telephone, Email, Chat or Courier service.
3. Management Experience: Our managers are highly skilled, with deep technical and industry experience. Some of them have decades of experience in working in the industry.
4. Highest Quality: Austenite is in the process of building highest possible quality standard with international standard. With our in-house quality-checking team, we employ our three-tier quality checking system to ensure minimum error rate and rework.
5. Quick Turn around Time: Austenite offers extremely efficient BPO services to it's customers with quick turn around time.
6. Cost Advantage: Outsourcing BPO work to Austenite can be extremely cost effective and you can typically save up to 30% - 60% of your operational cost.
Please contact us to know more about our BPO services.